TEDJOKUSUMO, C.; R. MURHADI, W. Customer satisfaction as a mediator between service quality and customer loyalty: a case study of Bank Central Asia. Jurnal Siasat Bisnis, [S. l.], v. 27, n. 2, p. 156–170, 2023. DOI: 10.20885/jsb.vol27.iss2.art3. Disponível em: https://jurnal.uii.ac.id/JSB/article/view/28805. Acesso em: 17 may. 2024.