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Abstract

Human Capital is one of the company's assets as intangible resources, which create a competitive advantage of the company, so these assets need to be fostered and developed through a training and development process in order to increase the competence and discipline of nurses in providing services to clients. The research approach used quantitative methods through questionnaires given to the nurses of PT. Zulu Alpha Papa Makassar. The results showed that: 1) competence had a positive and significant effect on the ability to serve nurses. This mean that the higher competence of nurses, the better their ability to serve, 2) work discipline had a positive and significant impact on the nurses’ ability. This means that the higher the work discipline of nurses the better their ability to serve, 3) the salary was not a significant influence on nurses’ satisfaction. This mean that nurses who were not satisfied with the service received influence the performance.

Keywords: Competence, Work Discipline, Salary, Satisfaction

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How to Cite
Jusriadi, E., Syafaruddin, S., & Rahmadianti, R. (2020). The Influence of Competence, Work Discipline and Salary on Nurses’ Job Satisfaction and Ability in Providing Service at PT. Zulu Alpha Papa Makassar. Proceeding UII-ICABE, 1(1), 229–236. Retrieved from https://jurnal.uii.ac.id/icabe/article/view/14717
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